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Author Message
25 new of 457 responses total.
mary
response 337 of 457: Mark Unseen   Jun 2 02:15 UTC 2005

After speaking with John this evening, about the newuser program, I 
realize I really don't know enough about it to suggest changes.  Moving to 
Backtalk we'd still need newuser.  It's not there just for Picospan.  I'm 
learning.  
mary
response 338 of 457: Mark Unseen   Jun 2 02:28 UTC 2005

As to Dan's comments - I'm sorry you're feeling so burned on Grex.  I'm 
worried and looking to improve things, which I guess means I'm not 
burned.  I've been here from day one and we're not big on fast changes, 
that's for sure, but we are big on being a user run system, where things 
happen by consensus, if at all.  And we're an open system where anyone 
who finds us gets to act out in ways they couldn't in grade school.  And 
we don't have much money.  And we depend on voluteers to keep the wheels 
spinning.  I consider it sheer magic we've lasted this long.  Wow.  
Think about it.

I'm also pretty darn good at hanging in there with problems rather than 
throwing up my hands and walking away.  Someday, Grex will end.  Yep.  
It will.  But I'm hoping it's not for a while yet.  

So, my next project: Lighting a Fire Under STeve.  I plan to call him 
and explain how Grex is at his mercy.  I'll offer to take him to Zing's 
for dinner.  Shameless manipulation.  Wish me luck.
cross
response 339 of 457: Mark Unseen   Jun 2 03:01 UTC 2005

This response has been erased.

naftee
response 340 of 457: Mark Unseen   Jun 2 03:06 UTC 2005

I enjoy reading cross' GreXsoft item in the garage conference.  Everyone
should check it out.
jep
response 341 of 457: Mark Unseen   Jun 2 03:38 UTC 2005

Good luck, Mary.

Let me give a little of my perspective on what Dan was talking about, 
and how it conflicts with what Mary was talking about in resp:338.

Mary said Grex is run by the users.  It is, to a point, but the users 
are given the level of consent allowed to them by a very small and 
select group.  Mary is "in".  Jan is "in", and Marcus, STeve, Valerie, 
John Remmers, and as many as several others, but certainly no more 
than several.  That group makes all of the decisions about the staff, 
and all of the real decisions about how Grex is going to be run.  It 
always dominates the Board and always has, and it always will.  It's 
the group recognized by the peripheral users like myself as the group 
which "gets it" about how Grex is supposed to run.  If any of the 
peripheral users didn't agree with that group, they would go away (and 
this has happened), because it's just not worth it to push anything 
against that group.

When the in group stuck with STeve about SunOs for an extra decade, 
then it was dang well written in stone that Grex was going to be on 
SunOs.  When that group finally conceded it was plain unreasonable to 
keep running on SunOs, it took 3 more years to get onto PC hardware.

I've been rooting for cross to gain influence and bring some new ideas 
into the staff for years... something like 5 years I think.  He has 
fought and clawed and scratched and beaten people up to edge his way 
into having some say for all of that time (from my peripheral 
perspective) and now he says he's worn out.  It is *hard* to break 
into that circle, if it's possible at all, and it's not worth it for 
anyone but a fanatic.  But the "in" group is anti-fanatic, too.  Aruba 
entered it, and maybe srw could have.  So I guess there's a way but it 
seems pretty dang rare to me and I'm not sure it's possible any more.

It's been fine, the "in" group has done a fine job of keeping things 
usable and comfortable for everyone else.  It's not a tyrannical group 
at all, as long as you don't oppose any of it's core principles such 
as the technical infallability of mdw and steve.

But now the "in" group is shrinking and moving on to other things.  I 
already referred to mdw and valerie abandoning Grex, and others being 
less interested.  I don't blame them; everyone changes over time, but 
there's no one around and acceptable to take their place.

Given an unexpandable core but one which can diminish, and it's 
inevitable that an organization is going to fade in time.  M-Net's 
entire core vanished, then the peripheral group collapsed and formed a 
new core, then that vanished, too.  The result can be seen.  (M-Net 
has 6 eligible voters, and didn't manage to have an election in April 
as required by the by-laws.)  There but for the grace of <insert deity 
here> goes Grex.

Grex needs to bulk up it's core, but the "in" group here has as one of 
it's very highest principles than no one else "gets it".  The silent 
majority of us peripheral users support their belief, too.
naftee
response 342 of 457: Mark Unseen   Jun 2 04:33 UTC 2005

jep, you are one messed-up guy.  M-net has several very fine and talented
staff members who actually enjoy keeping the system running.
eprom
response 343 of 457: Mark Unseen   Jun 2 04:47 UTC 2005

it'd be nice if we could post edit our posts....I made a boo-boo :O
glenda
response 344 of 457: Mark Unseen   Jun 2 07:10 UTC 2005

STeve is working on it as he has time.  He is having a real time crunch at
work with many machines there acting up, budget time for purchase of new
machines with their installation problems (and what looks like a bad batch
of Dells).  When choosing between the paying job and volunteer Grex to spend
limited time and energy on, I'm sorry, but the paying job has to win. 
Especially this summer when my job gets dropped from 20 hrs/wk during the
semester to just 4 wks of work from May through September.
cross
response 345 of 457: Mark Unseen   Jun 2 13:06 UTC 2005

This response has been erased.

twenex
response 346 of 457: Mark Unseen   Jun 2 13:34 UTC 2005

Anyone doing a simple cost/benefit analysis of
 being root staff of grex would be have to be either crazy to do it, or
 they'd very likely have some kind of agenda. 

Anyone who doesn't have an agenda is probably not the kind of person you want
to have around when the going gets tough. That happens a LOT in system
administration - on any platform you care to name.
gull
response 347 of 457: Mark Unseen   Jun 2 13:53 UTC 2005

Re resp:345: Well, information hiding is one way an "in group" stays
exclusive.  Information is power in any organization.
naftee
response 348 of 457: Mark Unseen   Jun 2 14:58 UTC 2005

re 344 That means you can start cooking at home ! :-0
nharmon
response 349 of 457: Mark Unseen   Jun 2 15:06 UTC 2005

The old argument of "anyone who wants to be {root,ircop,sysop,admin} just
wants it for the power, or to further their agenda, otherwise, they wouldn't
want to be {root,ircop,sysop,admin}" has been used for decades to discourage
people from volunteering their time to improve a system. 

I mean, am I the only one who was somewhat offended that when people started
suggesting that we need more volunteers that the response was that the user's
were to blame because of how staff is treated in BBS.

Which, by the way, I don't buy for a second. After system crashes, there is
usually an outpouring of gratitude and support from the users. Save for a few
trolls here and there, people generally support the staff.
tod
response 350 of 457: Mark Unseen   Jun 2 15:26 UTC 2005

re #344
Thanks for the status update.  I can certainly sympathize.  Best of luck to
STeve.
rcurl
response 351 of 457: Mark Unseen   Jun 2 16:22 UTC 2005

Would STeve be willing to have some staff apprentices work with him? 
nharmon
response 352 of 457: Mark Unseen   Jun 2 17:14 UTC 2005

How about Grex call out for people who are willing to volunteer to help out
with the system. These volunteers can list their abilities, things they are
good at. Then you take that, create a skills matrix, and assign projects;
problems; etc. to teams of people with the skills applicable to that project;
problem; etc.

Then all Steve would really need to do is make sure things get down, and are
routed to the appropriate teams.
tod
response 353 of 457: Mark Unseen   Jun 2 17:30 UTC 2005

re #352
But that sounds like WORK!  :(
keesan
response 354 of 457: Mark Unseen   Jun 2 17:59 UTC 2005

Glenda, could STeve show you how to help with this during the period when you
are not working?  
twenex
response 355 of 457: Mark Unseen   Jun 2 18:48 UTC 2005

Re: #349. Nate, you're right.

To be fair, not all the sysadmins on Grex blame the users. For various
reasons, some of them unrelated to their capacities as sysadmin, I've
suspected for quite a while that some of those who do have a generalized
attitude problem.
jep
response 356 of 457: Mark Unseen   Jun 2 19:07 UTC 2005

re resp:351: In fairness to the staff members such as STeve, training 
someone else to do a job is hard.  If he doesn't have time to fix 
newuser, he probably doesn't have time to teach someone else how to fix 
it.
twenex
response 357 of 457: Mark Unseen   Jun 2 19:16 UTC 2005

 Grex needs to bulk up it's core, but the "in" group here has as one of
 it's very highest principles than no one else "gets it".  The silent
 majority of us peripheral users support their belief, too.

 Grex needs to bulk up it's core, but the "in" group here has as one of
 it's very highest principles than no one else "gets it".  The silent
 majority of us peripheral users support their belief, too.

If that's true, which it very well may be, then it's the "in group" that need
to "get it". Many of our most regular users (myself included) have some level
of UN*X expertise. Many more of them, perhaps excluding only the trolls,
subscribe to some version of our "philosophy". Indeed, iirc, complaints about
the (perceived or real) abuse of the system or its principles have, when
specific, usually come from the users and been directed at staff, not the other
way around; other staff have also either kept silent on the issue or defended
the target(s) of the complaints. 

It's easier to inculcate technical expertise than philosophy. Perhaps none of 
those outside the "in group" have the expertise to hack on a binary-only copy 
of newuser, but given that those who do won't last forever 
(for whatever reason), who cares? It may be time to start replacing our 
proprietary sw with open-source versions, or at least with versions which have
source code open, but only to staff. The more sysadmins we have, the more
time they will collectively be able to spend on projects like this. If staff
want more colleagues, and they don't accept that people who might have the
ability to join them might not know Grex inside out but can be shown the ropes,
and that their expertise can grow over time (they can learn by doing), they are
going to *have* to accept it. If not, I can only hope, that those users who
care revolt, and set up their own system, a la Grex, just like what happened in
the early nineties to M-Net. I don't know if there's enough momentum for that
to  happen, though.
tod
response 358 of 457: Mark Unseen   Jun 2 19:25 UTC 2005

re #357
 revolt, and set up their own system, a la Grex, just like what happened in
the
 early nineties to M-Net. 
I think you got it backwards.  There is too much apathy and ego invested here
for skilled volunteers to "step on toes" I mean..."get trained" by existing
staff.
rcurl
response 359 of 457: Mark Unseen   Jun 2 19:29 UTC 2005

Re #356: that's a recipe for nothing ever getting fixed when current staff
fades away. But I don't believe it. I suspect there are quite a few
members that need only know what the fault is, and could look at the code
and fix it. OK - ask them to do a "beta" fix, and STeve can check it out
and test it, before installation.  But things would move forward - and
some new people would learn how Grex software works.
tod
response 360 of 457: Mark Unseen   Jun 2 19:46 UTC 2005

I bet Mike McNally could fix newuser without too much tutorial on where it
is and operates but you don't see anyone welcoming him with open arms.
It's a shame more folks aren't invited to volunteer because the qualifications
aren't THAT specialized.
happyboy
response 361 of 457: Mark Unseen   Jun 2 19:48 UTC 2005

mike doesnt have the proper level of
aspberger's syndrome to fit into that
role.
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