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| Author |
Message |
| 13 new of 318 responses total. |
slynne
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response 306 of 318:
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Mar 18 01:21 UTC 2006 |
Metrics are just standards of measurement. In our case, because we are a
help desk, the metrics tend to be things like the number of calls that
come in, the length of the calls, how quickly the issue gets resolved,
how fast the calls get answers, etc. My team is the advanced team so we
have slightly different things we are measured on. Basically, we are
measured on how many problems we solve per day. We are supposed to solve
8. I am about in the middle of my team but I am the highest of those who
arent cheating by cherry picking easy cases and I have been solving an
average of 3.7 cases per day. But even among the cheaters, no one is
getting better than 6 cases per day.
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tod
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response 307 of 318:
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Mar 18 01:30 UTC 2006 |
They use the metrics to compare to a service level agreement to prove their
skills with excel pie charts while drinking bottled water. Its a corporate
thing. Did you get my memo about the TPS reports?
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slynne
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response 308 of 318:
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Mar 18 01:36 UTC 2006 |
Oh man, like anyone working in a cube farm, I LOVE that movie.
"You've been missing a lot of work lately"
"Well, I wouldnt exactly say I have been missing it, Bob"
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tod
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response 309 of 318:
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Mar 18 01:40 UTC 2006 |
"Well, I generally come in at least fifteen minutes late, ah, I use the side
door - that way Lumbergh can't see me, heh - after that I sorta space out for
an hour."
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slynne
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response 310 of 318:
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Mar 18 02:01 UTC 2006 |
"Yeah, I just stare at my desk, but it looks like I'm working. I do that
for probably another hour after lunch too, I'd say in a given week I
probably only do about fifteen minutes of real, actual, work. "
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cyklone
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response 311 of 318:
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Mar 18 06:50 UTC 2006 |
Just to skip ahead, you may want to explain all that to keesan, who I'm sure
doesn't get it. Nice quotes, though!
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slynne
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response 312 of 318:
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Mar 18 14:23 UTC 2006 |
Those are quotes from the movie "Office Space"
http://imdb.com/title/tt0151804/
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nharmon
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response 313 of 318:
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Mar 19 02:59 UTC 2006 |
Watching "Office Space" is like reading "Dilbert". The more you read
(or watch), the less humorous it becomes because you begin to realize
there is a lot of truth in it.
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tod
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response 314 of 318:
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Mar 19 03:57 UTC 2006 |
Uhhh....hmm....yeah.....
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nharmon
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response 315 of 318:
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Mar 19 04:03 UTC 2006 |
Stop showing us your 'O' face, Todd.
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tod
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response 316 of 318:
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Mar 19 04:14 UTC 2006 |
<holding your mom's foot in one hand and Vernors in my other>
Why don't you move it a little to the left? That's right. Great. Oh,
hello, Nathan. What's happening? Uh, could you give me those TPS reports
ASAP? Mmmkay?
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jiffer
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response 317 of 318:
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Mar 20 06:17 UTC 2006 |
IBB I am going to be leaving AA in the evening (9pm). I need to find a job
nearby.
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wilt
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response 318 of 318:
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May 16 23:51 UTC 2006 |
HACKED BY GNAA LOL JEWS DID WTC LOL
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