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Grex > Coop7 > #35: How should staff respond to complaints about a particular user? | |
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| Author |
Message |
| 22 new of 171 responses total. |
popcorn
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response 150 of 171:
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Sep 2 11:19 UTC 1995 |
I'll change it to just "cfadm" instead of "backup cfadm".
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davel
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response 151 of 171:
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Sep 3 01:45 UTC 1995 |
Nice.
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tsty
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response 152 of 171:
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Sep 7 09:25 UTC 1995 |
And maybe add the list of "helpers" as sub-heading of "lots of other perns."
At least, perhaps, email could be sent to a "helper" if one happens
not to be on-line at the moment.
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davel
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response 153 of 171:
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Sep 7 13:58 UTC 1995 |
Do we *have* an official (or semi-official, or even unofficial) helpers list?
I thought anyone who could type "mesg -h y" can be a helper.
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tsty
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response 154 of 171:
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Sep 7 17:53 UTC 1995 |
Ummm, i hope not - i had presumed that the helpers list was separated
and somewhat "overseen" by someone.......
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rcurl
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response 155 of 171:
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Sep 7 21:25 UTC 1995 |
If you read the prior 153 responses...8=\...you will find a discussion of
this point (I think) with the conclusion that helpers should help
themselves - there is no list, and helpers are not overseen. I suppose the
principle is that the damage is self limiting as bad helpers will become
known (and complained about). So far, I haven't gotten a complaint 8*>.
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robh
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response 156 of 171:
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Sep 8 01:39 UTC 1995 |
Nope, there's no "list of helpers" for Grex.
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scg
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response 157 of 171:
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Sep 8 04:41 UTC 1995 |
In the time that I've been on the baff mailing list, I think there's been one
complaint mailed to that list about a helper. It was a case where somebody
was very angry because she had written help, and kept getting a helper with
an hour or so of idle time who wasn't responding to her help request. Other
than that case, which sounds like an oversite rather than a malicious act on
the part of the helper in question, I haven't heard any complaints. Of
course, the truly lost may not know how to find out who to complain to.
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steve
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response 158 of 171:
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Sep 8 13:16 UTC 1995 |
(thats an interesting idea for a good modification to write--check
the idle time and not use that person if the time is larger than some
number, like 15)
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scg
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response 159 of 171:
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Sep 9 05:25 UTC 1995 |
Except that that would preclude anybody who was doing stuff in another window
and still watching for help requests from being able to help people. I'm not
sure whether we have anybody who actually does that.
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popcorn
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response 160 of 171:
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Sep 9 12:42 UTC 1995 |
I think robh might.
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robh
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response 161 of 171:
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Sep 9 13:16 UTC 1995 |
I *definitely* do that. (And someone wrote-help to me in the other
window as I was typing that sentence!) I usually turn my help flag
on in the window running trn, which means I can have idle times
of well over an hour and still be actively signed on there.
If needed, I can always hop over and enter a keystroke every
ten or fifteen minutes, to keep my "idle time" down.
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lilmo
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response 162 of 171:
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Sep 12 01:28 UTC 1995 |
Re #157: I think I can (or could) count myself among the "very lost"; I had
(and have) no idea how to get in touch with a "helper" per se. The only
reason I knoew that the "staff" alias existed was b/c I forgot my pw when I
first came on, and avi forwarded my e-mail to it (where I got his name, I
haven't the foggiest idea).
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davel
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response 163 of 171:
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Sep 12 10:19 UTC 1995 |
To connect with a helper, from a Unix shell prompt enter write help
(I think chat help also works). From an Ok: or Respond-or pass:
or menu prompt, etc., put an exclamation mark at the beginning of the
command. You should make sure that *your* write perms aren't turned off,
first; if in doubt do mesg y (or !mesg y if not from a shell
prompt) first.
If you want to check whether any helpers are logged in, first run finger.
In the listing, helpers show a ? in front of the tty #.
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popcorn
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response 164 of 171:
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Sep 12 13:38 UTC 1995 |
(Actually, even if your perms are off, if you write someone they can
answer you. You don't need to do "mesg y" before doing a "write help".)
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davel
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response 165 of 171:
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Sep 12 17:35 UTC 1995 |
Oh. <sigh>
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robh
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response 166 of 171:
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Sep 12 22:47 UTC 1995 |
You should have run "write help" and asked someone. >8)
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lilmo
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response 167 of 171:
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Sep 13 05:26 UTC 1995 |
My point was not "please tell me how to get in touch with a helper"; I have
some idea of who t oask if i decide I need help with something, now. My point
is that I am a reasonably observant person, and I tend to read all of the
directions I am given very carefully, and I didn't know this before, so one
might not necessarily have to be an airhead, or have skipped over all the
helpful hints, or generally lost in order to not know this, much less who to
complain to if something goes wrong with it.
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janc
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response 168 of 171:
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Sep 17 19:10 UTC 1995 |
On M-Net it is on the menu, and lots of people seem to find it easily enough.
Is it on the menu here?
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lilmo
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response 169 of 171:
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Sep 17 21:27 UTC 1995 |
Beats me; I never see a menu. When I ferst logged on, it showed suggested
guidelines for selecting the appropriate shell (or whatever), and when I
picked whatever it is that I picked, I end up in pico as soon as I log on.
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popcorn
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response 170 of 171:
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Sep 18 04:35 UTC 1995 |
"Talk to a *live* helper" is an option on Grex's main menu.
I think it's right there in the lynx menus, too.
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popcorn
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response 171 of 171:
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Sep 18 04:35 UTC 1995 |
Also, if you type "help" at a shell prompt, it brings up a script
that displays a menu of options, including talking to a live helper.
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