|
Grex > Coop9 > #76: CICNet <-> Cyberspace Communications Contract | |
|
| Author |
Message |
jared
|
|
CICNet <-> Cyberspace Communications Contract
| 
Mar 17 19:28 UTC 1997 |
CICNet, Inc. Customer Service Agreement
1. General
This customer service agreement is between CICNet, Inc., located in Ann
Arbor, Michigan and Cyberspace Communications, Inc., located in Ann Arbor, MI.
This agreement shall begin on ___________________________ and be in effect
for a period of one year. Modifications to this agreement shall be made in
writing with the mutual consent of both parties.
The service category for Cyberspace Communications, Inc. is Half connection
at ISDN (64kbs).
2. Services
CICNet will provide the following services to Cyberspace Communications,
Inc. (referred to as the Customer):
a) A data network connection between the Customer's Ann Arbor, MI
equipment to be located at the U of M computing center and the CICNet network
located at Ann Arbor, MI. This connection will support the TCP/IP protocol
suite and provide the Customer with access to CICNet, and the greater
connected Internet.
b) Per standard InterNIC procedure, CICNet will lease at zero cost
sufficient addresses to meet justified customer requirements. The lease
expires and the addresses revert to CICNet when this agreement is terminated
according to terms of section 4.
3. Costs
a) Fee Schedule
CICNet costs for the Customer are as follows:
Monthly Service Fee
$0.00
Total due at beginning of Service Agreement $0.00
4. Termination
This Customer Service Agreement may be terminated at any time during its one
year term through written notice from either party provided to the other
party one (1) month in advance of the termination date.
5. Customer Responsibilities
a) The Customer will report to CICNet any problems experienced with
network connectivity, security, or other problems relevant to the operation
of CICNet.
b) The LAN interface that CICNet provides the Customer is an Ten (10)
Base T Ethernet connector. The Customer is responsible for providing their
equipment to connect to this interface. The Customer must supply the
equipment to be attached to this connection.
c) The Customer will provide a ISDN grade phone line, with access
proximate to the equipment listed in Section 6(b) above. The Customer is
responsible for the installation and monthly charges on this line.
d) The member's use of their CICNet connection will conform to the CICNet
Conditions of Use Policy (Attachment A).
e) The customer will participate in testing of experimental technologies,
such as web caching, and other such services.
f) The customer will prominently advertise CICNet as a sponsor, both
with a login banner provided by CICNet, and with a link and small light
weight graphic on their web home page.
g) The service will not include NOC monitoring or access to the CICNet
NOC, nor any access to the CICNet engineering support staff.
h) The customer will not have physical access to the equiuarantee of
quality of service.
6. Limitation of Liability
Neither CICNet, Inc. nor its parent affiliates or subsidiaries shall be
liable for any indirect, incidental, or consequential damages (including
lost profits, lost savings or revenues) sustained or incurred in connection
with the performance or non-performance of services to be provided by CICNet
as described in this agreement whether or not such damages are foreseen or
unforeseen.
7. Contact Information
The administrative contact and technical contact for Cyberspace Communications,
Inc. is Valerie Mates.
The administrative contact for CICNet is Jared Mauch. The technical contact
for CICNet is Jared Mauch. All network operating and equipment problems
should be reported to Jared Mauch directly. Your backup contact is Paul
Southworth.
Contact information for Jared Mauch and Paul Southworth:
Jared Mauch 313-998-8227 jared@cic.net
Paul Southworth 313-998-6103 pauls@cic.net
CICNet, Inc.
2901 Hubbard
Ann Arbor, MI 48105
Voice - 313-998-6103
Fax - 313-998-6105
info@cic.net
9. Approval
Authorized Signature Date
Valerie Mates, Cyberspace Communications
E. Michael Staman Date
President, CICNet, Inc.
|
| 21 responses total. |
jared
|
|
response 1 of 21:
|
Mar 17 19:29 UTC 1997 |
Questions?
Comments?
Ask away. The one week starts now :)
|
jared
|
|
response 2 of 21:
|
Mar 17 19:57 UTC 1997 |
FYI, attachment A is available in item 60 in coop. I have two of the three
approvals here at my end required, which are the most important ones,
the last is just one more person looking over it since they haven't had
time.
|
mary
|
|
response 3 of 21:
|
Mar 17 22:15 UTC 1997 |
Is that a type in 5.h? I expect it means access to equiptment
and guarantee of service.
How big is the banner we'll be seeing - like more lines than
what we have now?
Thanks for posting this, Jared.
|
dang
|
|
response 4 of 21:
|
Mar 17 22:34 UTC 1997 |
Looks okay to me. However, I don't know anything about contracts, so... :)
|
jared
|
|
response 5 of 21:
|
Mar 17 22:42 UTC 1997 |
re #3
No, it does not mean access to equipment, and the guarantee of
service stands as listed. The reliability of your internet connection
should be the same as it has currently been upstream also, we've had few if
any problems in the past, and very few that I see in the future. ICNet
would be shopping for another provider if that wasn't the case, I'm sure,
so would our other connectivity customers in the area. I suspect the only
problems that will ever be seen will be with your routers. The tech staff
will be put on a "OPS" list of folks that will get contacted when there
are outages on our end, so they'll know when our end is down, and has gone
down, etc.
The banner is (per folks above me) supposed to be 1-5 lines, and we
will supply it for you. I don't expect it to be too obscene, but I won't
be involved in dictating the banner text, so I can't respond to that.
|
dpc
|
|
response 6 of 21:
|
Mar 18 00:04 UTC 1997 |
Looks fine to me.
|
valerie
|
|
response 7 of 21:
|
Mar 18 00:58 UTC 1997 |
This response has been erased.
|
mary
|
|
response 8 of 21:
|
Mar 18 02:00 UTC 1997 |
Jared, please clarify section 5, subsection h.
|
kaplan
|
|
response 9 of 21:
|
Mar 18 04:06 UTC 1997 |
Not sure if this kind of stuff belongs in the contract or the informal
discussion, but:
How can we get the connection bumped up to 128Kbps?
Can we expect the terms of the contract to change significantly after the
first year?
|
scg
|
|
response 10 of 21:
|
Mar 18 04:29 UTC 1997 |
It looks good to me.
I think waht section 5h means is that while their paying customers have access
to all their support staff, since we are not paying we are expected to support
ourselves. Jared has volunteered to help us out on support issues on his own
time, if needed, but that doesn't go in the contract.
I think I was supposed to be Grex's technical contact on this. Valerie should
still be the administrative contact.
|
aruba
|
|
response 11 of 21:
|
Mar 18 06:43 UTC 1997 |
Could we get the banner posted here in this item before the contract is
signed? It seems to me that it is, in fact, part of the contract. And as
Mary said, there seems to be a typo in 5.h.
|
tsty
|
|
response 12 of 21:
|
Mar 18 23:21 UTC 1997 |
is it reasonable to have (from #7) the administrative contact
adn teh technical contact be separted into two contacts? they might
both be valarie at this point, but the adminsitrative contact
is due to her being the current president (subject to changes over time)
adnthe technical contact is due to her being one of the staff (subject
to changes over time).
i would suggest the adminstrative contact to be changed to: president
of grex, currently .....
and the technical contact changed to: cyberspace staff int he person
of .....
looks fine to me though.
how about pointing us to the mandatory 'lighweight graphic' to see?
and, yes, posting the "prominently advertise(d) cicnet" banner would
be a good idea.
and as stated above, posting the corrected text of 5.h would help.
thankxx jared and thankxx to cicnet.
|
jared
|
|
response 13 of 21:
|
Mar 19 10:41 UTC 1997 |
Sorry, didn't this section got garbled:
h) The customer will not have physical access to the equiuarantee of
quality of service.
It should read:
h) The customer will not have physical access to the equipment located at
CICNet, nor will there be any guarantee of quality of service.
Sorry about the line wrapping. haven't fixed my $EDITOR here.
And it should say "didn't notice this section got garbled.. see what I get
for being online this early in the morning. /sigh
|
jared
|
|
response 14 of 21:
|
Mar 19 10:46 UTC 1997 |
This response has been erased.
|
jared
|
|
response 15 of 21:
|
Mar 19 10:55 UTC 1997 |
Ok.. now my $EDITOR is set.
I'm working on part 4 to get it rephrased on our end. It typically doesn't
give folks a "monthly" option to opt out on the contract, it is usually
in one year terms. It's not meant that we can terminate you upon one
months notice, it's more meant that you can terminate anytime if you find
a "better" deal.
I'm still fighting with folks here to get it all resolved on our end,
they're pointing fingers right now, the big boss pointed it at one of his
folks, then they're saying they need agreement with someone else.. blah..
It'll happen, we just have to take small boards with large nails in them and
beat folks over the head until they listen ;)
I'll post the "absoluteley final draft" as soon as I have it with all these
corrections.
|
valerie
|
|
response 16 of 21:
|
Mar 19 15:53 UTC 1997 |
This response has been erased.
|
dpc
|
|
response 17 of 21:
|
Mar 20 21:38 UTC 1997 |
Indeed.
|
jared
|
|
response 18 of 21:
|
Mar 20 23:55 UTC 1997 |
Still waiting on folks here.. and for the login banner too so I can post
it. /sigh
|
arthurp
|
|
response 19 of 21:
|
Mar 21 20:23 UTC 1997 |
Indeed many thanks!
|
tsty
|
|
response 20 of 21:
|
Mar 25 15:27 UTC 1997 |
appreciated, unquestionably.
|
valerie
|
|
response 21 of 21:
|
Mar 26 07:08 UTC 1997 |
This response has been erased.
|