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| Author |
Message |
i
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Grex System Announcements
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Sep 23 03:35 UTC 2000 |
This item is for system announcements (new computer equipment on Grex,
system upgrades, Grex meetings, etc.). Personal announcements should go
back in item 2; Grex system *problems* belong in the next item (#4).
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| 94 responses total. |
flem
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response 1 of 94:
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Sep 28 19:27 UTC 2000 |
After more than two hours on the phone with various Ameritech employees, I
have managed to have the ISDN lines and two dialin lines dropped. Whew!
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aruba
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response 2 of 94:
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Sep 29 00:29 UTC 2000 |
Wow, that's a long time on the phone. Thanks Greg!
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flem
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response 3 of 94:
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Sep 29 04:16 UTC 2000 |
Well, I don't think it would have taken as long had I been able to find the
phone numbers of the ISDN lines in the records. Getting that information
proved much more difficult than having the things actually dropped. One guy
even went so far as to claim that our account showed that we didn't have any
ISDN lines. Go figure.
I requested that a detailed list of charges be mailed to us, more to
satisfy my own curiosity than anything else.
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mcnally
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response 4 of 94:
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Sep 29 04:22 UTC 2000 |
re #1, 2, 3: Actually, based on prior experience with Ameritech
customer "service", I was surprised that you spent so little time
on the phone! Only two hours to talk to multiple Ameritech employees
is doing pretty well..
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flem
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response 5 of 94:
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Sep 29 04:55 UTC 2000 |
Heh. I was careful to speak clearly. And loudly. For some reason, several
of them had a lot of trouble hearing what I was saying. I could hear them
just fine, but had to shout to get them to hear me. My throat was not happy
with me by the end of it all.
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bru
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response 6 of 94:
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Sep 29 13:37 UTC 2000 |
I saw a truck from Bell South pull into the lot the other day, and asked the
driver what he was doing here. He said Ameritch had hired them to help out
with the backlog. He was from missouri.
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jor
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response 7 of 94:
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Sep 29 13:45 UTC 2000 |
just heard on the news, more about Ameritech complaints.
records from neighboring states are being compared
is see if the customer service is really different here.
y
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brighn
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response 8 of 94:
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Sep 29 14:29 UTC 2000 |
I spent a total of about 14 hours (no joke) getting DSL installed by
Ameritech, having them shit and avoid doing a tech service call, and finally
cancelling DSL from Ameritech without ever having a moment of DSL working.
The most ludicrous parts:
(1) Made a phone call to arrange a service call. Was told I'd hear something
within 72 hours. Called back a week later. Was told the service call was
cancelled because they issue could be fixed over the phone. Asked why I wasn't
called back. Was told they have no way of knowing when their own service calls
are cancelled internally until the client calls to complain.
(2) Requested service to get the software issue with my DSL modem resolved.
Got a service tech to come out... to fix the hardward problem with my router
(which didn't exist)
(3) It's been a week and a half since I cancelled, but nobody's bothered to
contact me yet about getting their modem back
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jazz
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response 9 of 94:
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Sep 29 15:33 UTC 2000 |
They shat *and* avoided a tech service call? At the same time?
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carson
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response 10 of 94:
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Sep 29 16:34 UTC 2000 |
(my roomie often takes the portable phone with him into the bathroom.
I can only guess what he does with it.)
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orinoco
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response 11 of 94:
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Oct 2 14:15 UTC 2000 |
They might have been shitting in order to avoid a tech service call.
<14 hours later> "I'm sorry, sir, he's _still_ in the bathroom....can I take
a message?"
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other
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response 12 of 94:
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Oct 28 22:43 UTC 2000 |
A few pictures from the ACLU/Grexpedition to Cincinnati to hear oral
arguments in front of the 6th Circuit U.S. Court of Appeals in the
Cyberspace vs. Engler lawsuit are available at the following link:
http://www-personal.umich.edu/~ebassey/grex/
courthouse.jpg is of the attendees (except Michael Bamberger, who took
the photo) in front of the courthouse.
friends.jpg is of STeve André and a new friend he found in Cincinnati
kiosk.jpg is of an email/internet kiosk we found at a rest break we took
on the way home, with STeve eagerly investigating...
mixed.jpg is a picture of some potentially confusing signage on the
building where we found the kiosk. Enjoy.
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janc
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response 13 of 94:
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Oct 29 02:30 UTC 2000 |
Thanks. I thought these pictures were hilarious. I liked Marcus's suit in
the first picture.
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arabella
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response 14 of 94:
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Oct 29 08:37 UTC 2000 |
Yup, Marcus sure knows how to dress for court. ;)
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scg
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response 15 of 94:
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Oct 29 08:43 UTC 2000 |
I think I showed up for the original court hearing in jeans and a Grex tee
shirt. I was just sitting in the audience, not testifying. Nobody seemed
to mind.
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remmers
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response 16 of 94:
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Oct 29 12:00 UTC 2000 |
Did y'all partake of some Cincinnati Chili for lunch while you
were there? Yum!
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tpryan
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response 17 of 94:
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Oct 29 17:05 UTC 2000 |
Is the GREX clock a little fast, or is the Prevue Channel slow?
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remmers
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response 18 of 94:
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Oct 29 19:42 UTC 2000 |
Grex clock looks about right to me. Agrees with my watch anyway,
which I set via the telephone time lady.
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gelinas
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response 19 of 94:
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Oct 29 21:58 UTC 2000 |
Grex is about two minutes faster than the box on my desk, which uses NTP to
keep within a couple of thousandths of a second from various time servers,
mostly on the UM campus. Reminds me, though, that it's been a while since
I reset my watch. :)
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ric
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response 20 of 94:
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Oct 29 22:01 UTC 2000 |
I'd call the time lady in Ann Arbor but she seems to be offline again.
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davel
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response 21 of 94:
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Oct 29 22:23 UTC 2000 |
She appeared to have gone off line sometime yesterday.
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rcurl
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response 22 of 94:
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Oct 29 22:36 UTC 2000 |
www.time.gov has disabled their continuous time display because of
the high demand at this time, but you can get an "on demand" time
within ca. 5 secs.
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scg
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response 23 of 94:
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Oct 30 03:21 UTC 2000 |
We turned off ntp on Grex several years ago because it wasn't working very
well over Grex's incredibly overloaded 28.8 modem connection to the Net. It's
probably time to turn it on again.
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mcnally
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response 24 of 94:
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Oct 30 07:26 UTC 2000 |
I'm mildly amused by the name of the courthouse, but only because I once
read a book where the author, presumably to make a point about censorship,
replaced all of the obscene verbs with the names of either contemporary
(at the time) Supreme Court justices or well-known feminists and for some
reason that's still the context that springs to mind when I hear the name
"Potter Stewart"..
Anyway, given the occasion, I hope that Grex was able to make its own
point about censorship..
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