Grex Coop Conference

Item 46: Modems at 484-0512 and 484-0513 not answering.

Entered by herronjt on Sat Sep 22 15:13:35 2007:

Modems at 484-0512 and 484-0513 not answering.
4 responses total.
#1 of 4 by keesan on Sat Sep 22 17:24:53 2007:

For the past 2-3 weeks.

#2 of 4 by cmcgee on Sat Sep 22 18:30:48 2007:

System problems should be reported in Agora, and followed up with an
email to help@cyberspace.org.

Due to severe staffing problems, most of them will not be resolved in a
timely fashion.  It's unfortunate that an all-volunteer organization
does not have enough volunteers, but it is reality.  

Multiple posting will not get us more staff.

#3 of 4 by gelinas on Sun Sep 23 00:46:57 2007:

I stopped by Provide.Net today; they are now closed on the weekends.  I didn't
have time to contact them by other means to request access.

#4 of 4 by cmcgee on Sun Sep 23 03:25:57 2007:

Thanks a lot Joe.

For the technology-minded, we use the RT Helpdesk trouble ticket
reporting system.  

This helps staff prioritize and track problems, and be sure none fall
through the cracks.  However, just because it's on the list doesn't mean
that we've got people with the ability and time to solve the problem.

For example, our most active staff members live too far away to
physically  work on equipment.  So any issue that involves a hardware
problem is assigned to a local staff member, most of whom have not had
much time to donate.  

If anyone can get people to volunteer to work with staff during an
evaluation period, please have them send a message to help at grex. 
We'd love to grow some local talent.  Current staff work with and
recommend people to the board for staff appointments.

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