Grex Agora47 Conference

Item 72: QuickTime Player 4.0, Mac OS 9.04, and xyz.mpg Problems - Advice Needed!

Entered by dpc on Wed Oct 8 15:32:48 2003:

Consider this another episode in the ongoing drama "dpc faces broadband."

I have an iMac 350MHz with Comcast broadband access.  Last week Comcast
increased its theoretical download speed to a spiffy 3 MB/sec, so I thought
I would try downloading some movie clips.

Some of these are xyz.rm files, which I have viewed successfully using
RealPlayer - thanks to goose!  

However, the overwhelming majority of movie clips are xyz.mpg files.
And I have not been able to view them using QuickTime Player 4.
(This is the version that came with my iMac.)  I am running Mac OS 9.0.4.

Here is what happens.  I am sure I am getting a successful download
of the xyz.mpg files onto the desktop.  Download Manager tells me so. 8-)
A downloaded file icon has the stylized QuickTime "Q" at the top,
bordered by film sprockets.  Underneath this, there is a black
bar with the white capital letters "WAV" (or "UAV") on it.
Underneath this, there is the file name xyz.mpg.

When I double-click on this icon, QuickTime Player 4 *tries* to open
up.  I can see the dotted lines coming out from the icon.  Then
I get an iMac error message which says:  "Couldn't open the file
"xyz.mpg" becaues the sound information was in a bad or damaged
format."

That's my story.  I surmise that the error message is inaccurate.
I doubt that the dozens of xyz.mpg files I have tried to open recently
*all* have sound problems!

What is going on here?

Oh - could someone link this to the Macintosh Conference? Thanx!
28 responses total.

#1 of 28 by jp2 on Wed Oct 8 16:13:39 2003:

This response has been erased.



#2 of 28 by rcurl on Wed Oct 8 18:30:49 2003:

Quicktime 6.0.3 is available for download. It has MPEG-4, which may do the
trick. You can install it on OS 9.0.4, but you might also want to do the
upgrades 9.1, 9.2.1. and 9.2.2, also from the web. (I had to upgrade an
iMac to 9.2 to use it with some digital camera software, so I've just been
through this.) 



#3 of 28 by albaugh on Wed Oct 8 18:31:28 2003:

Are you using RealPlayer to view the .rm files?  If so, note that it can also
play .mpg files, among other formats, I'm sure.


#4 of 28 by gull on Wed Oct 8 18:49:35 2003:

I'm not sure what it's like on Macs, but on Windows RealPlayer depends
on whatever codecs the OS has installed to play non-RealMedia formats.


#5 of 28 by cross on Wed Oct 8 20:38:37 2003:

This response has been erased.



#6 of 28 by mcnally on Wed Oct 8 22:01:18 2003:

  MacOS X is *not* going to make him happy on a 350Mhz iMac.


#7 of 28 by cross on Wed Oct 8 23:05:21 2003:

This response has been erased.



#8 of 28 by other on Thu Oct 9 01:33:56 2003:

One thing that may do the trick is to use one of many free downloadable 
tools to check the file type (a four-character code which the Mac uses to 
associate the file with the appropriate icon and application), and try 
changing that code to "MPG " (the fourth character is a space).

Quicktime might be choking over the fact that the file is and mpg, but 
the filetype Quicktime is trying to see it as is wav.

One of the tools to do this is ResEdit.  There are lots of AppleScripts 
and contextual memory modules also.  (Check control-click.com for the 
latter.)


#9 of 28 by dpc on Thu Oct 9 19:58:02 2003:

Thanx, people.  No, an upgrade to OS X is not possible.  No, RealPlayer
is not invoked when I double-click on these *.mpg files.  Instead,
QuickTime is invoked.  Hence the problem.   8-)

According to the definitive book, Todd Stauffer's "How to Do
Everything with Your iMac," QuickTime Player 4 is supposed to
be able to translate, and read directly, .mpg files.

The QuickTime PictureViewer does a fine job of displaying .jpg files,
so I don't believe I have a defective copy of QuickTime.

Making things even more intriguing, I downloaded a *.asf movie
trailer just now.  I got the same QuickTime icon, plus the same
bad-sound error message.



#10 of 28 by remmers on Thu Oct 9 22:48:46 2003:

(I don't use a Mac and so can't help Dave with his problem, but
being a Comcast customer myself, his statement that Comcast has
increased download speed to 3 megabits/sec caught my eye.  So I
went to http://www.dslreports.com and ran their connection speed
measurement tool.  Lo and behold, I'm now getting 3 megabits/sec.
I think that's better than double what it was before.  Sweet!  
(Upload speeds are still pretty pokey, though.))


#11 of 28 by albaugh on Fri Oct 10 04:41:36 2003:

Surely "double clicking" is not the only way to open a .mpg file!  Save it
to disk, start up RealPlayer, use File | Open, and it will work.  Promise!


#12 of 28 by hell on Fri Oct 10 04:46:14 2003:

txt
dd
not
666
understand
adcdc
to exit

pass


#13 of 28 by rcurl on Fri Oct 10 19:27:08 2003:

It does no  good to invoke Satan here...


#14 of 28 by tsty on Sat Oct 11 04:41:16 2003:

<<< you are sure about that ???????????????? >>>
  
<g>
  
dpc - waht browser (and versin) ar yo using? are you d/l the file
and then truing to oppen it .. or tryign to open whilst browsing?


#15 of 28 by dpc on Tue Oct 14 15:49:42 2003:

Tsty, I'm using Internet Explorer version 4.5, the one that came
with my iMac.  I am not given a choice with mpgs; they *always*
download when I click on them while browsing.  And then when I
double-click on them, I get the stupid "bad sound" error message.


#16 of 28 by goose on Thu Oct 16 14:02:16 2003:

Instead of double clicking on them, did you try what was suggested in #11?
Upgrading to the latest free version of QuickTime would most likely install
the necessary codecs if you don't already have the right ones.


#17 of 28 by other on Thu Oct 16 14:09:21 2003:

#8 above is the only suggestion that actually addresses the problem 
you're describing.  The file DATA is in .mpg format (the actual filename 
extension is irrelevant) but the file METADATA codes the file as a .wav 
file, which is why the "WAV" appears on the bottom of the icon.  This is 
what is causing QuickTime to choke on it.  Fix the metadata (file type 
code) and it should open without a problem.


#18 of 28 by dpc on Tue Oct 21 20:43:26 2003:

Well, I can report progress-regress.  I tried selecting a downloaded
*.mpg file and then using File|Open with various players.  RealPlayer
said it would try to add a plugin, but then said, after visiting its
Web site, that "Currently, AutoUpdate has no plug-in available to
play your selection."  Windows Media Player for the Mac got a "bad
format" message and gave up.  Windows Media Player *did* condescend
to accept a plugin so that it now plays *.asf files (at least sometimes).

This past weekend I took people's advice and went to apple.com.  I tried
playing a trailer and was informed "QuickTime 5 required."  A little
light bulb went on over my head.  Maybe the files I have been trying
to read require the standards used by QuickTime 5, instead of the
older ones used by QuickTime 4.  So I downloaded QT 5 with no problem.
Then QT5 actually *played* a trailer successfully!!  Hallelujah, I
thought.  The trailers on the Apple site don't say they are in *.mpg
format, but QT5 showed that it wasn't just lying there on the hard disk.

Regrettably, my toothpaste dropped to the floor (I was crestfallen)
when I clicked on a *.mpg file on the Web.  A new error message:
"Attempt to load *.mpg failed."  So now the stupid *.mpg files don't
even get downloaded.  And this is with the current QT5.

Should I just give the whole thing up as a bad job?


#19 of 28 by cmcgee on Wed Oct 22 12:47:25 2003:

no, just brush your teeth more.


#20 of 28 by remmers on Wed Oct 22 14:43:59 2003:

I'll have to remember that toothpaste pun.  It is truly a groaner.


#21 of 28 by dpc on Wed Oct 22 17:29:31 2003:

Glad you liked that old Tom Swiftie.   8-)
        I want to emphasize what *is* working on my iMac--and
flawlessly:  Internet Explorer 4.5, Outlook Express 4.5 (including
support for .pdf and .doc attachments), RealPlayer Basic, Windows
Media Player for the Mac, and Microsoft Office for the Mac.
So everything is perfect, except for my complete failure to
download *.mpg files.  Oh - did I also mention the fact that
some *.wmv files are downloaded and transformed into text files?
        I think that I have two invisible pieces of software
on my machine:
        1.  iMac File Scrambler.  This transforms regular *.mpg
files into unreadable *.wav files (whatever they are).  It
also randomly transforms *.wmv files into text files.
        2.  QuickTime 5 Download Blocker.  This prevents the
download of *.mpg files, and is a new feature of QT5 not found
in QT4.


#22 of 28 by gull on Wed Oct 22 17:56:37 2003:

It sounds like maybe your browser's file associations are screwed up
somehow.  Have you tried with a different web browser, just to see what
happens?  I like to keep two installed so I can try the other if one
doesn't do what I want.


#23 of 28 by other on Wed Oct 22 19:40:05 2003:

There is a control panel called File Exchange.
Open it.  Examine it.  See what it does.  Then check the lists in it to 
see if it is responsible for the weird file-typing you're getting.


#24 of 28 by dpc on Mon Oct 27 19:55:23 2003:

Thanx!  I hadn't thought that anything could be wrong with Internet
Explorer.  Silly me.    8-)


#25 of 28 by dpc on Wed Oct 29 14:26:00 2003:

No joy.  Everything seems OK in the File Exchange control panel,
and with IE.


#26 of 28 by tsty on Tue Nov 4 06:31:41 2003:

dpc .. can you start quicktime independently? should be able
to witha double-click.
  
after quicktime is opened (and nothing is playing), click file:open and
anvigate to teh *content* you want to see. select that content and see
of it plays.
 
let us know .....


#27 of 28 by tsty on Wed Nov 12 11:12:00 2003:

dpc ????


#28 of 28 by willcome on Thu Nov 27 08:05:54 2003:

whore ????


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