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1 new of 53 responses total.
I disagree with Mary on this one. Dan did the most rational thing he could with the information he had at the time. he did ask how to handle it; he did do what other staff members had done in the same situation. To hold him publically to a different standard even after you know other staff members advised him differently than you would have done it, is not rational. Rational is to say, ok, I didn't know staff was doing it this way, let's talk about how _staff_ handles these kinds of situations, not how _cross_ handled this one. And I still dont think he was _wrong_. He did it differently than you would have liked. That does not make it wrong. That does not make it "admit you were wrong and apologize". I think he did the _right_ thing. with what he knew at the time. To say, you should have known that I would disagree with staff behavior does not make what he did wrong. For jumping to conclusions about an account, he owes that account an apology. But not a global 'mea culpa'.
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