Grex Helpers Conference

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Grex Helpers Item 5: Where to (and not to) send users for help
Entered by popcorn on Sun Jun 26 02:29:08 UTC 1994:

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5 responses total.

#1 of 5 by robh on Mon Jun 27 20:38:05 1994:

I always tell the newbies to send mail to "staff" about problems
that require a root-capable person to take care of.  Unless it's
literally an emergency, like the guy who's program had filled 23
meg on one of the drives, in which case I say, "write steve".  >8)
(Assuming he's on.)  I've even gotten a few help-seekers miffed
at me because I wouldn't tell them who the staff were.  (So they
could pester them directly, rather than mailing staff.)

#2 of 5 by popcorn on Thu Jun 30 13:58:39 1994:

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#3 of 5 by popcorn on Thu Jun 30 13:58:55 1994:

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#4 of 5 by robh on Thu Jun 30 20:34:07 1994:

I meant write sessions.

#5 of 5 by popcorn on Wed Jan 4 20:31:03 1995:

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