Grex Helpers Conference

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Grex Helpers Item 10: System Problems
Entered by rcurl on Wed Aug 10 16:20:14 UTC 1994:

There is a System Problems item in agora. This item concerns helping
users that encounter a system problem. How to identify that that's 
what it is, and how to go about helping the user.

12 responses total.

#1 of 12 by rcurl on Wed Aug 10 16:25:29 1994:

I tried to help a helpee today, who could not run mail or pine. I 
couldn't think of any reason why not, so went to finger him and look at
this .login and .cshrc and .pinerc, to see if I could see anything 
wrong. What I found was, that he didn't exist! Finger came up blank
for his id (which was also his name). He then said that he had tried
to change his login shell (what the heck, try something, if something
else doesn't work), and was told he couldn't access his password file
(or something like that). 

I presume this is something to do with the disk problems that are
occurring. I referred the problem to staff. Was there anything else
I might have done? Is anyone else encountering helpees with system
problems and, if so, what seems to be going wrong most frequently,
lately?

#2 of 12 by robh on Wed Aug 10 18:57:00 1994:

Aha!  So that's what his problem was!  (He had asked me as well.)

#3 of 12 by popcorn on Thu Aug 11 13:00:48 1994:

This response has been erased.

#4 of 12 by rcurl on Wed Oct 5 03:27:07 1994:

Now there are TWO "System Problems" items here. Gosh, Thanks, robh.

#5 of 12 by robh on Wed Oct 5 10:49:01 1994:

Sorry, but I got sick of not knowing what was going on with the
system, and I am NOT joining Agora.

#6 of 12 by popcorn on Wed Oct 5 12:17:40 1994:

This response has been erased.

#7 of 12 by rcurl on Wed Oct 5 13:18:24 1994:

You could have forgot everything in agora except System Problems (and
maybe System Nonproblems). Then you wouldn't have needed to duplicate
it in helpers. But, no problem - I'll just forget that item here.

#8 of 12 by robh on Wed Oct 5 22:55:14 1994:

No, Rane, I mean I quit the agora conference and have not even
attempted to read it since last April.  In a way, that is like
forgetting all the other items, but then I can't read the System
Problems item there.  And no, joining and forgetting all but one item
is not a valid option IMHO, when I boycott a conference I mean it.

#9 of 12 by rcurl on Thu Oct 6 03:56:19 1994:

Ah hah! But now you have invited a piece of agora into your sanctum!
Aren't you afraid that it will contaminate everything, or maybe even
reproduce and replace all the native items?

#10 of 12 by popcorn on Thu Oct 6 20:22:52 1994:

This response has been erased.

#11 of 12 by robh on Thu Oct 6 22:58:55 1994:

No, I don't count it if the item is linked in from Agora.  Otherwise,
I couldn't read any of the conferences, including the other three
I f-w.  Good try, though.  >8)

popcorn - Sorry, but it's now passed beyond being annoyed with Matt
Smith or the "Prayer Against Abortionists" or anything like that.
I am now in the throes of Proving A Point.  (caps intended)  And there's
not much that can sway me when I'm Proving A Point.

#12 of 12 by popcorn on Fri Oct 7 21:15:51 1994:

This response has been erased.

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