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Author Message
dpc
Motion to Restrict Non-Members to Sending Local E-Mail Only Mark Unseen   Jul 29 13:22 UTC 1997

        This is to discuss a motion which I want to put to a member
vote:  Restricting non-members to sending "local" e-mail only
(that is, within Grex).
        I think we need to significantly change Grex' priorities.
We started out as a conferencing system (including party) with
e-mail as an add-on.  Now, through no one's fault, we have turned
into a free world-wide e-mailer with a shrinking conferencing system
as an add-on.
        I am *really tired* of having the System flooded with people
who don't participate at all in conferencing, using Grex to e-mail
people far away.  I feel exploited--taken advantage of.  And when
it gets to the point that non-member e-mail is so large in volume
that Grex has to be shut down to process the mail, it is time for
a change.  The concept of buying a separate machine to handle all
this free e-mail shows how far gone we are.   8-)
        Anyway, if we say that non-members are perfectly free to send
e-mail, but *only* to other Grexers, two things will magically happen:
        1.  Presto!  No longer will people wait in long queues to get
in here and use us for free e-mail.  We will no longer see load
averages routinely over 20.  Members will actually be able to
*get in* and use Grex.  Strangely believe it.
        2.  Non-members who *are* conferencers will need to decide
if they want to send mail off-site.  Remember, under my proposal
they would still be able to e-mail their friends on Grex.  If
they do want off-site mail, they would become members.
        We are stuck at about 100 members now.  This is barely
enuf to pay the bills.  If we pick up 50 or so new members who
*are* members of the Grex community and would like to send off-site
e-mail, that would be great!  We wouldn't have to worry about those
occasional heart-stopping months when no money comes in.
        I would like to hear comments on my proposed motion.
164 responses total.
albaugh
response 1 of 164: Mark Unseen   Jul 29 15:29 UTC 1997

I don't know what the threshold is after which grex must take action to save
itself from "mail overload", but I don't happen to think it's at/near that
point.  So I would oppose this restriction.  I know that if I couldn't have
done internet e-mail from grex without being a member, I never would have come
to grex to begin with, and therefore would never have become a member.  Until
grex has exhausted technological means to deal with the mail "problem", I'm
not going to vote to restrict non-member e-mail.
richard
response 2 of 164: Mark Unseen   Jul 29 15:41 UTC 1997

This is premature....lets wait to see how it is with the faster connection
and with mail put off on a second machine.  The faster connection will
make grex a far more desireable email alocation though (to use grex
regularly for email now you have to be something of a masochist...most
regular users Iknow forward their mail elsewhere)    This could be
reasonable in the long run if there is no other solution though.



krj
response 3 of 164: Mark Unseen   Jul 29 19:40 UTC 1997

My heavens, I agree with Richard...  let's follow through on the 
current plans and then re-evaluate our condition.
davel
response 4 of 164: Mark Unseen   Jul 29 19:51 UTC 1997

I will definitely vote against this, if it comes to a vote.  The problems
it's intended to address are serious ones, but it goes way too far.
There are quite a lot of folks who contribute to this system, in terms
of extensive participation in conferencing etc., who send and receive
a small amount of offsite email, and who aren't members.  I personally
think that's fine.  I was once one of them, with no other email access
whatever I might add.  (*That* is a lot rarer than it was back then,
but I doubt it will totally go away any time soon.)

Historically, one of the goals of this system has been to minimize the number
of things differentiated by membership.  We should keep it that way.

I think Grex would be the big loser if we did this.  We would likely gain some
members, but IMO we'd lose a *lot* more participants.  In the long run it
might well create a net loss of members.  I know I would be a lot less
likely to remain a member with every step in this direction, myself.
davel
response 5 of 164: Mark Unseen   Jul 29 19:52 UTC 1997

(Ken slipped in at #3)
steve
response 6 of 164: Mark Unseen   Jul 29 20:13 UTC 1997

   I am absolutely against using e-mail as a "stick" to get more people
to provide money to Grex.

   M-Net is complete proof that using the stick approach does not
work, and indeed has negative consequences far beyond the original
situation that created the need for said stick.

   Grex *MAY* have to restrict email at some point in the future.
I will not say that we won't ever--but I think Grex owes it to the
concept of being a free and open system to try and come up with
some imaginitive solutions to the problem first, before implementing
a mundane solution to the problem, which will have other unseen
side-effects.

   I can't go into specifics now, but there are two different
tracks I want to see us take before we think of restricting things.

   The first is social.  We have not done a good job of explaining
things about Grex to newcomers, at newuser time.  We desperately
need to re-word the beginnings of the "Tragedy of the Commons"
screen and point people to other email solutions that are far
better than Grex is.  When I originally wrote that section of
the newuser text, places like hotmail did not exist.  Now they
do, and for people in a web-browser oriented environment, they
provide far superior mail service than we ever can.  We need to
tell people about this howevert, which we never have, at all.

   The second is technical.  The impact of email on Grex is
not nearly the bandwidth coming in as CPU impact when mail is
delivered here.  Each time mail is delivered to Grex a seperate
sendmail process must be started up to deal with it.  Over the
course of a day thousands of sendmails start up.  During peak
periods we can have 15 or more copies of sendmail running,
each handling a different piece of mail (as I type this at
3:57pm there are 6 sendmails running).  During these peak
periods Grex bogs down, simply because there are so many
instances of sendmail going.

   There is a solution, which this morning just became much
closer to reality.  There is a concept called an "MX record"
associated with a domain name (cyberspace.org) that tells
machines on the net where to rooute mail to for any domain
name.  We can create a "mail.cyberspace.org" machine and have
it collect all mails from the Internet, such that *it* takes
the continuous hits all the time, thus freeing Grex from
that task.  The mail machine can then send what is likely
to be one eternal stream of data into Grex, thus ridding
Grex of the myriad of sendmail connections.

   Last weekend during a bike ride that I helped provide
communications for, I talked to a friend who has always
approved of the concept of Grex.  When I mentioned the
concept of the MX machine, he volunteered at least part
of a 486 system.  I'm pleased to say that I got mail from
him today, indicated that we can have a 33MHz 486 system
with 16M ram, box and power supply.  To make this an MX
system we will need an ethernet card (which we have),
a monochrome video card/monitor (which I think we have
or at least we have the monitor), an EIDE controller
(I believe I have one promised to us) and an IDE disk.
I know we have a spare keyboard or two.

   With open BSD or FreeBSD on it, and Grex's sendmail,
we have a mail machine.  Besides freeing Grex up from
the never ending task of collecting mail, it provides
the ability for us to continue to receive mail when Grex
is down.  A 200M disk would give us at least two days
worth of mail holding ability, and probably more than
that.

   I will be entering more about this in the garage
conference.

   Before we take drastic measures that will change
Grex in very fundemental ways, I think we should opt
for the more creative solutions first, that benefit
all.

   Grex needs to deal with growth issues.  There is
essentially no way that we can provide everything for
all the people on Earth, but we can at least take
every step possible to extend ourselves in novel ways,
and see how far that helps us, before taking the 
more predictable and mundane "solution" of shutting
things down.
senna
response 7 of 164: Mark Unseen   Jul 29 20:33 UTC 1997

I absolutely, positively, cannot endorse such a movement.  It creates too much
of a separation between member and nonmember.  Its the kind of move that could
destroy everything grex is about, singlehandedly... we'd lose thousands of
users, and not just non conferencers, either.  Any gain in memberships would
be moot, I'd think.  The loss of people like me who couldn't support such a
system (I refuse to support m-net for similar reasons, though this is far more
drastic) would more than make up for it.  For the moment, though, my check
is still imminent.

I think steve has a much better way of going at it.
mary
response 8 of 164: Mark Unseen   Jul 29 21:55 UTC 1997

I totally agree with Dave's response #4.

Too, dpc, Grex was not started to be a system for
conferencing and only conferencing.  If that had been
the case Grex wouldn't be as open as it is with
access to Unix tools.  Grex is a community resource
not a club.  We may someday have to retool for lack
of volunteer staff or funding or whatever but I
hardly think we have good reason to panic at this 
point.

I don't in any way resent non-paying users.  Many
contribute in other ways besides sending in money.
And some simply use resources and don't give back.
That's okay, I'm willing to subsidize those folks
in order to keep the system open and welcoming of
all.  The way I look at it is that there are 
charitable organizations I might use from time to
time to which I don't contribute a dime.  So it
all works out.   
steve
response 9 of 164: Mark Unseen   Jul 29 22:11 UTC 1997

   Thanks mary.  You brought up the points I didn't
make, when I first responded.
remmers
response 10 of 164: Mark Unseen   Jul 29 22:24 UTC 1997

I agree with what the folks opposing this have said, and don't
really have anything to add except to say that I do agree.
bruin
response 11 of 164: Mark Unseen   Jul 29 22:45 UTC 1997

It stinks!
supermom
response 12 of 164: Mark Unseen   Jul 30 00:02 UTC 1997

dpc ? I am getting confused, are you M-net treasurer or Grex treasurer ?
robh
response 13 of 164: Mark Unseen   Jul 30 02:33 UTC 1997

Who can tell?  >8)
steve
response 14 of 164: Mark Unseen   Jul 30 02:39 UTC 1997

  Now, now.  Dave has an entirely legimate reason to think about the
impact that mail has upon Grex.  Lots of things have impact on Grex,
and need to be thought about.  What we need to do however, it look
at *all* the options we have, and make Grex the best it can possibly
be.
tsty
response 15 of 164: Mark Unseen   Jul 30 08:08 UTC 1997

suggesting an idea for discussion and comment is the part and parcel
of conferencing. this is the conference for discussing *how* to
create a 'grex in our own image.' 
  
i am partial to a nudge here and there - call it a stick if you want - 
but some functions *are* reserved to stimulate contributions.
  
maybe this is to much of a 'nudge' but this is a discussion, not
a conclusion or implementation.
senna
response 16 of 164: Mark Unseen   Jul 30 09:07 UTC 1997

Indeed, but using such stimulations to attempt to create some sort of
hierarchy (as it obviously occuring on mnet, much to my dismay) destroys the
feeling of community.  One of the best things about grex is the huge diversity
of people, not all of whom necessarily need to be forking money.

The more I think about it, the more I think that we really need to get a
separate machine for mail purposes, if possible to relieve normal system
resources of that role.  If it's slow, that's fine:  Mail doesn't really need
to be fast, and grex isn't a mail server anyway.  I'm willing to contribute
anything I can (which probably isn't much) to the project.
ldiot
response 17 of 164: Mark Unseen   Jul 30 17:43 UTC 1997

Has a non-member who doesn't pay I  would ant (want) e-mail.
dpc
response 18 of 164: Mark Unseen   Jul 30 20:56 UTC 1997

I appreciate the well thought out comments!  Senna, we obviously
have a hierarchy now: About 100 members are carrying the financial
burdens.  Unfortunately, we don't *presently* have the capacity to
provide e-mail to the world, and doing so is bogging down the machine.
        I'm *very* glad to hear from steve that we may be able to
have a "mail machine" in the future.  Two questions arise:
(1) How much will establishing the mail machine cost in cash?
Or is everything to be donated?  (2)  *When* will this happen?
In a few days?  A month?  Or will it be like the 670 project?
        Also, I do not believe that people who use us as a free
e-mailer and don't conference are part of our "community".  
They are simply people who are taking advantage of us.
I'm tired of it.  I'm *not* tired of non-members who conference.
        Everybody wants free stuff.  Unfortunately, providing
free e-mail is preventing us from having a functioning conferencing
system, at least right now.
        When can the "Tragedy of the Commons" screen be rewritten?
mdw
response 19 of 164: Mark Unseen   Jul 30 22:47 UTC 1997

Ignoring (for the moment) the technical issues of implementing this
proposal, I seriously doubt this proposal would save very much
bandwidth.  This proposal would only limit the ability of non-members to
*send* mail.  It would not limit, in the slightest, their ability to
*receive* mail.  Probably at least half of the mail that is delivered on
grex is some form of list mail, originated off-site.  Since nearly all
of our users have some form of off-site internet access, it would still
be easy for most of them to subscribe to off-site mailing lists, using
their grex mailbox address.

According to the estimates of one grex staff member who was watching the
mail log, about 50% of all sendmail requests made on grex are being made
to deliver mail to mailboxes that have filled up.  Our mail software
tries to be "nice" - when a user's mailbox fills up, instead of telling
other mail systems "give up, the user is dead", it says "try again later
- maybe the problem will fix itself".  The theory behind this is that
users will log in, notice the large scary notices that "login" gives
about their mailbox being full, plus the fact that they aren't getting
any more mail, and will go fix it.  Assuming they catch it within 3
days, there's a good chance they won't miss any messages.  So much for
theory.  In practice, some users subscribe to high volume mailing lists,
then apparently manage to drown in the resulting flood of e-mail.
Eventually, their mailbox fills up, and if they haven't logged in in a
while, staff kills their account.  This is obviously sub-optimal, and
there are plans to improve the logic here.  For the moment, however,
this is what the software does.

An important factor to keep in mind here is that there are probably very
good reasons why people come here to use the "free" e-mail.  Let's face
it, "free" e-mail on grex is not exactly wonderful.  We don't provide
"pop" access, we're very slow, and we can't even receive mail from MSN
or hotmail.  Most companies and ISP's already provide "free" e-mail to
their users, and there several other companies that offer "free" e-mail
to anyone in the world, with a better user interface, and more speed.
People are not coming here *just* because we offer "free" e-mail, and
the people coming here are willing to tolerate significant nuisances in
order to use mail here.

Certainly, one of the reasons people might come here is for "privacy".
For instance, they might be homosexual, pagan, or have other perfectly
legitimate reasons why they would prefer to do their "private" mail
somewhere else besides at work.  Another perfectly legitimate reason is
that they may have friends who already use grex.  It's easier to have a
friend show you how to use the system they use, than to use another
different system on your own, even if that different system would be
faster and easier to use.  Another reason may be that unlike most other
free e-mail providers, grex provides a relatively full feature Unix
shell account, including procmail and other goodies.  Users who are used
to unix may find grex more attractive and other goodies.  We may be
attracting a set of "power users", who are willing to put up with the
slower speed of grex in return for the more powerful tools.

The "friends" effect could have a further insidious effect.  We already
have plenty of users from India who log in to grex to exchange mail (and
even run "talk") to communicate with one another.  Since the mail would
be sent to a "local" grex user, it would not be blocked by dpc's
proposal.  These Indian users may have friends on other systems as well.
It is possible that these users might decide to do *all* their mail on
grex, rather than doing *some* of it on grex, and *some* of it
elsewhere.  The net result could be an *increase* of mail traffic and
usage on grex, rather than a *decrease*.
mta
response 20 of 164: Mark Unseen   Jul 31 00:54 UTC 1997

I hate this idea, dpc.  GREX is intended (among other things) as a 
community resource to give people access to technology they wouldn't 
otherwise have access to.

If email is a problem, then as STeve says, we need to find ways to 
manage the problem and to let newcomers know that if all they want is 
email, there are better places to get it.  

We need to keep the doors open, while letting folks know that we're 
primarily a community that they're very welcome to join rather than 
primarily a "free e-mail provider".
headdoc
response 21 of 164: Mark Unseen   Jul 31 01:47 UTC 1997

I think dpc's idea is a pretty good one and nothing anyone has said so far
has caused me to change my mind.  Grex can still be a community resource
without offering everything to everyone, diluting capabilities and costing
much more for the very few who are willing to contribute.
Its pretty much the same people over and over again who support Grex
finacially and there should be some safeguards that our financial input will
at least maintain the services we have had in the past.
senna
response 22 of 164: Mark Unseen   Jul 31 02:29 UTC 1997

We might have a hierarchy, but we dont' flaunt in the way mnet does, assigning
any paying member it can to some authority position and having little "member
of the month" trinkets telling everybody how great certain members are.  
mta
response 23 of 164: Mark Unseen   Jul 31 02:46 UTC 1997

It's true that we can't provide everything to everyone, but I think it's 
very important to what GREX is to provide as many services as open 
handedly as we can and when we can't meet a need to act as an source of 
information about where that need *can* be met.

Yeah, a handful of us support GREX financially -- but we do it for the 
common good, not as a payment for service.  (At least, that's the 
theory...)  It would be great to get others to take up a corner of the 
load, but we're getting by.  I think too much money suddenly coming in 
has the potential to be as ruinous as does the money stopping.
steve
response 24 of 164: Mark Unseen   Jul 31 04:02 UTC 1997

   Thats not just theory Misti, but fact, I think, because we
don't have hordes of members.  The people who do fork over money
really do believe in Grex I think.  Certainly some dontate for
much more specific reasons, but I think that overall we've done
a good job of keeping to those goals that we started with.

   Audrey, do you think that things are worse now for members
than they were in the past?
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